First impressions of your vacation rental property set the tone for the guests’ entire stay. Whether your travelers drove only a few hours or flew across the world to adventure in Whistler, a seamless arrival sets the tone for an epic experience. As the largest vacation rental manager in the area, ResortQuest Whistler by Wyndham Vacation Rentals prepares for more than 60,000 guests each year and values the importance of offering a warm welcome. Take it from us; these tips will be sure to create a lasting impression and a returning guest.
Housekeeping scheduling can be challenging but working hard to offer a professionally cleaned space makes a difference. Create a regular checklist to ensure all tasks are tackled. Consider scent-free but effective eco-friendly cleaning supplies to never interfere in your guests’ comfort. Professionally laundered crisp linens should accommodate the expected occupancy for the upcoming stay. If applicable, consider a separate set of towels for pool or hot tub use. Clean windows, blinds, and empty dryer lint traps. Wipe down any books, magazines, and TV remotes. As a final inspection before heading out the door, assess the space from different angles to make sure nothing was missed.
Providing a welcome package of information is almost an essential for today’s traveler. Instead of simply offering the property address, dig deeper and offer true instructions on how to make it to the front door. Some Whistler properties are hard to find – especially in the dark – so be the guide and set step by step directions. Guests should never worry about opening the front door either. Clear communication about guest services locations, check in time, keys, door codes, parking, and ski or bike storage, leave guests with more time to focus on their adventures to come.
Greeting guests in person is one of our favorite things to do. Our guest services teams work around the clock to be there 24/7 for general needs and to offer local recommendations. Making sure guests can comfortably connect with questions or for assistance is key. Stock Whistler magazines, brochures, dining guides, village and mountain maps, and other helpful materials in your property as a bonus for your guest. Be sure to triple check the information is accurate.
Resort Quest work hard to match the right travelers with the property but we also focus on making the property the right space for the travelers. Should your guest divulge their Whistler plans, value the shared information and tailor the experience.
Rest easy and focus on other priorities while ResortQuest Whistler by Wyndham Vacation Rentals works 8,760 hours per year to rent and care for your space and guests. Let our team do the work for you.